Policies & Terms

Welcome to Mor Rafael. By accessing or purchasing from morafaelmalaysia.com, you agree to comply with the following Terms & Conditions, Return Policy, Privacy Policy, and related guidelines.

Mor Rafael reserves the right to update these policies at any time without prior notice. Customers are encouraged to review this page periodically.

1. Return & Exchange Policy

At Mor Rafael, we are committed to delivering premium fragrance products and ensuring customer satisfaction.

Eligible Returns

Returns or exchanges may be accepted under the following conditions:

• The product received is damaged, defective, or incorrect.
• The product received differs from the order placed.
• The customer contacts us within 7 days of receiving the order.
• The product is unused, unopened, and remains in its original packaging.

Non-Returnable Items

Due to hygiene and product integrity considerations, we cannot accept returns for:

• Opened or used fragrances.
• Products without original packaging.
• Products damaged after delivery due to customer handling.
• Clearance or promotional sale items unless defective.
• Personalised or customised products.

Return Process

1. Contact Mor Rafael customer support with your order number, product details, and reason for return.
2. Provide supporting photos or videos if the product is damaged or incorrect.
3. Wait for approval before sending the product back.

Customers are responsible for return shipping costs unless the return is caused by an error from Mor Rafael.

Refunds

Approved refunds will be processed after inspection of the returned product. Refunds will be issued through the original payment method or another agreed method.

Shipping charges are non-refundable unless the issue resulted from incorrect fulfilment by Mor Rafael.

2. Order Cancellation Policy

Orders may only be cancelled before processing or shipment. Once an order has been dispatched, cancellation requests cannot be accepted.

3. Product Information

Mor Rafael carefully develops and describes all products as accurately as possible.

• Fragrance performance may vary depending on individual skin chemistry.
• Slight variations may occur due to natural characteristics of fragrance ingredients.
• Product colours may differ slightly depending on screen settings.

4. Shipping Policy

Orders are processed after successful payment confirmation. Delivery timelines may vary depending on location, courier services, public holidays, and circumstances beyond our control.

Customers are responsible for providing accurate delivery information. Additional charges may apply for incorrect addresses.

5. Payment Policy

All payments must be completed before order processing. Available payment methods will be displayed during checkout.

Mor Rafael reserves the right to cancel orders suspected of fraud, incorrect pricing, or unauthorised transactions.

6. Privacy Policy

Mor Rafael respects customer privacy and protects personal information.

Information collected may include:

• Name
• Contact details
• Delivery address
• Order history
• Payment-related information

Customer information is used only for:

• Processing orders
• Providing customer support
• Improving our services
• Sending updates and promotions where permitted

Mor Rafael does not sell or share customer information with unauthorised third parties.

7. Intellectual Property

All content available on morafaelmalaysia.com including:

• Brand name
• Logo
• Product images
• Website content
• Marketing materials

belongs exclusively to Mor Rafael and may not be copied, reproduced, or used without written permission.

8. Customer Responsibility

Customers are responsible for:

• Providing accurate personal and delivery information.
• Following product usage and storage instructions.
• Checking product suitability before use.

Mor Rafael is not responsible for issues caused by misuse, improper storage, or individual sensitivities.

9. Promotional Offers

• Promotions may have limited availability.
• Discounts cannot always be combined with other offers.
• Offers may be modified or withdrawn without prior notice.

10. Limitation of Liability

Mor Rafael aims to provide accurate information and premium quality products. However, we are not responsible for indirect losses, misuse of products, or circumstances beyond our reasonable control.

11. Contact Us

For questions regarding orders, returns, exchanges, or policies, please contact Mor Rafael through the official customer service channels available on our website.

Thank you for choosing Mor Rafael.